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Financial Services

In this report, we use social data to uncover the true impact of technology on financial services customers. Learn:

  • Why nearly 60% of all bank complaints reference phone calls or visits
  • Why baby boomers are talking the most about insurance
  • How FinTech and social intelligence are shaping every financial sector

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From mobile banking and Millennials to blockchain and bitcoins, financial companies understand how quickly their sector can be entirely disrupted.


In this report, we explore the consumer sentiment, preferences, and reactions and reveal the vital consumer trends shaping consumer and investment banking, payment companies, and insurance companies.


Falcon.io is now part of Brandwatch.
You're in the right place!

Existing customer?Log in to access your existing Falcon products and data via the login menu on the top right of the page.New customer?You'll find the former Falcon products under 'Social Media Management' if you go to 'Our Suite' in the navigation.

Paladin is now Influence.
You're in the right place!

Brandwatch acquired Paladin in March 2022. It's now called Influence, which is part of Brandwatch's Social Media Management solution.Want to access your Paladin account?Use the login menu at the top right corner.