The Best Brands and Sectors for Customer Experience 2021
We analyzed a year’s worth of consumer feedback around the world’s biggest brands to find out which sectors and companies are creating the most positive experiences.
Consumer Tech: What’s Changed in 2020?
Discover how consumers' tech needs are shifting as we head into 2021
Plastic Waste in Australia
Discover how consumers in Australia are approaching plastic waste during the pandemic
The State of CPG in North America 2020
If you want to stay competitive, you need to commit to better understanding your consumers.
Endurance, Inequality, Innovation: How Covid-19 Has Transformed Consumer Attitudes and Behaviors
Explore six months of data on how consumers have adapted and how they see the coming months
New Research Reveals How Consumers View Brand Purpose in 2020
What do consumers think about the role of businesses in 2020?
Brand Loyalty in Times of Crisis
What does brand loyalty look like today, and how can organizations adapt to maintain consumer trust during the pandemic?
Will Covid-19 Change Consumer Behavior in the Long Term?
New research reveals the ways that consumer spending and behavior are being changed now and in the long term
Is Cash Still King in Singapore?
New research looks at customer preferences around banks, personal finance in the wake of Covid-19, and how Singaporean interest in going cashless will be an advantage in coming months